Understanding your billing cycle

Your Oshop247 store runs on a subscription plan (Starter, Growth, Business, etc.). Understanding billing helps you avoid surprise downtime and plan upgrades confidently.

Where to manage billing

In admin, open Billing & Plans from the sidebar (owner or users with manage billing permission). Here you see your current plan, renewal date, invoices, and upgrade options.

Free trial

New accounts include a trial period on the plan selected at signup. During trial you can configure products, payments, and your storefront. You will receive reminder emails before trial ends.

Add a valid payment method or complete subscription payment before trial expiry to avoid service interruption.

Monthly vs annual billing

• Monthly — charged every month on your renewal date
• Annual — charged once per year, usually at a discount vs twelve monthly payments

Your renewal date appears on the billing dashboard and in reminder emails.

Invoices and receipts

Subscription invoices are generated each billing period. Download PDF copies from Billing for your accountant. Paid platform invoices include tax lines where applicable.

These are separate from customer order invoices in your store — subscription billing is what you pay Oshop247; order invoices are what your customers pay you.

Upgrading your plan

Upgrades typically take effect immediately. You gain higher limits (staff, products, branches, features) right away. Billing may prorate the difference for the remainder of the current period depending on your payment method (Paystack, Flutterwave, or Stripe for international stores).

Common upgrade triggers:

• Hitting staff or product limits
• Needing multi-branch POS
• Wanting advanced reports or bulk import

Downgrading

Downgrades usually apply at the next renewal so you keep current-plan features until the period you already paid for ends. Review feature loss before confirming — you may need to remove extra staff or branches first.

Failed payments

If renewal fails:

1. You receive email notification
2. A grace period may apply before the store is restricted
3. Update payment method or retry from Billing

Do not ignore failed payment emails — export important data proactively if you plan to pause.

Cancellation

You can cancel subscription renewal. Your store generally remains active until the end of the paid period. Before cancellation:

• Export customer and order data if needed
• Download product CSV
• Notify regular customers of any closure timeline

Payment methods by region

• Nigeria — Paystack or Flutterwave for platform subscription
• UK / US / Canada — Stripe billing where enabled for your market

Think of platform billing like rent for your digital shop floor — pay on time and your store stays open for customers 24/7.