Billing Policy

Last updated: June 21, 2026

Overview

This Billing Policy explains how Oshop Ltd. (“Oshop247”, “we”, “us”) charges for platform subscriptions. It applies to merchants who sign up at oshop247.com and manage billing through their store admin or billing portal. By starting a subscription, you agree to this policy together with our Terms of Service.

Plans & pricing

Oshop247 offers subscription plans (such as Starter, Growth, Pro, and Enterprise) with features and limits that vary by tier. Current prices are shown on our Pricing page and in your admin billing area at the time of purchase.

• Nigeria (NGN): Plans are typically billed in Nigerian Naira through Paystack or Flutterwave.
• International markets: Where available, plans may be billed in local currency through Stripe. Prices and tax treatment are shown before you confirm payment.
• Enterprise: Custom pricing, invoicing, and contract terms may apply — see Enterprise billing below.

We may update plan prices for new subscriptions or renewals. If prices change, we will notify you in advance where required. Existing paid periods are not retroactively repriced.

Free trial

New stores may receive a free trial (currently 7 days, unless otherwise stated at signup). During the trial you can explore the platform according to your selected plan limits.

• No subscription charge is made during an active trial unless you explicitly upgrade to a paid plan early.
• When the trial ends, your store may move to a paid plan you selected, or access may be limited until you choose a plan — as shown in your admin billing screen.
• One trial per business is generally permitted. We may decline duplicate or abusive trial signups.

Billing cycle

Subscriptions are billed on a monthly or yearly cycle, depending on what you choose at checkout or upgrade.

• Monthly: Charged every month on your billing date until cancelled.
• Yearly: Charged once per year in advance. Yearly plans may include a discount compared to paying monthly for twelve months.
• Your invoice/receipt is available in admin under Billing and may be emailed to your account contact.

Payment methods

We accept payment through trusted processors. Available methods depend on your country and billing setup:

• Paystack — cards, bank transfer, USSD, and other methods supported in Nigeria
• Flutterwave — cards and local payment options where enabled
• Stripe — cards and local methods for supported international markets

You authorise us (via our payment partners) to charge your selected payment method for recurring subscription fees until you cancel. Keep your payment details up to date to avoid service interruption.

Taxes & VAT

Prices shown on marketing pages for Nigeria may exclude VAT unless stated otherwise. Where applicable, VAT at the prevailing rate (currently 7.5% in Nigeria) may be added at checkout or on your invoice.

For international Stripe billing, applicable sales tax or VAT may be calculated and collected based on your business location and local rules. The final amount is always shown before you pay.

Upgrades, downgrades & plan limits

• Upgrades take effect according to the flow in your billing portal (typically immediately or at the start of the next cycle, as displayed at checkout).
• Downgrades are usually scheduled for the end of your current billing period so you retain access to paid features until then.
• If your usage exceeds plan limits (products, staff, POS transactions, etc.), we may prompt you to upgrade. Continued over-limit use may be restricted per your plan.

Failed payments & grace period

If a renewal payment fails, we will retry collection and notify the account owner by email. Your store may remain active for a short grace period (currently up to 3 days) while you update your payment method.

After the grace period, access to paid features or your storefront may be suspended until payment is resolved. Your data is retained according to our Terms of Service — you can usually restore service by paying outstanding invoices.

Cancellation

You may cancel your subscription at any time from your admin billing area or by contacting support.

• Cancellation stops future renewals; you generally retain access until the end of the paid period.
• Cancelling during a trial prevents conversion to a paid plan when the trial ends.
• After cancellation, you may export your data within the retention window described in our Terms.

Refunds

Oshop247 subscription fees are generally non-refundable, except where required by law or explicitly agreed in writing.

• We do not provide prorated refunds for unused time on monthly plans after a billing period has started.
• If you were charged in error (duplicate charge, wrong plan), contact us within 14 days and we will review the case.
• Yearly plans: refund requests for unused months are considered on a case-by-case basis for billing errors or exceptional circumstances — not for change of mind after substantial use.
• Payment processing fees charged by third parties may not be refundable by Oshop247.

Note: This policy covers Oshop247 platform subscriptions. Refunds for your customers’ orders on your storefront are handled by you under your own store policies.

Enterprise billing

Enterprise customers may receive custom quotes, annual contracts, invoicing with payment terms, dedicated account management, and SLA commitments. Billing terms for Enterprise are set out in your order form or contract and override this policy where they differ.

Questions & billing support

For billing questions, invoice copies, payment updates, or dispute review: