About this role
Be the voice of our merchants — ensure they succeed on the platform from onboarding through growth.
Responsibilities
- Onboard new merchants and ensure smooth setup
- Respond to support tickets and live chat
- Proactively reach out to at-risk accounts
- Gather product feedback and relay to product team
- Create help documentation and video tutorials
- Track and improve customer satisfaction metrics
Requirements
- 2+ years in customer success or support (SaaS preferred)
- Excellent written and verbal communication
- Patient, empathetic, problem-solving mindset
- Comfortable with support tools (Intercom, Zendesk, etc.)
Nice to have
- Experience supporting e-commerce/POS products
- Multilingual (English + Pidgin/Yoruba/Igbo/Hausa)
Benefits
- Hybrid work
- Performance bonuses
- Career growth path